Training and Support team recruitment

Practice Management Product Specialist  Role :  Working as part of the Linetime applications support team providing  support to users of Linetime’s Practice Management software, via phone, email and face to face.   Prerequisites: A knowledge of solicitors legal accounting essential  Location: Yeadon - Leeds – with very occasional travel to client sites as required MAIN RESPONSIBILITIES  Provide a support service to users of Linetime’s practice management software   Logging and progressing client calls  Fault Diagnostics  Production of documentation, e.g. release notes, functional requirements  Product Testing  Data updates and corrections.  Deliver to SLA's agreed with Linetime’s clients  Ability to understand client’s requirements and advise accordingly  Provide guidance on the PM functionality to the programming team as and when required  Provide pre sales demonstrations of Linetime’s software as and when required  Providing support for development of new/existing systems/project work  Training new and existing clients as and when required  Assistance with database conversions  Working on ad-hoc projects, according to client’s requirements  PERSON SPECIFICATION  Our ideal candidate would be based on the following requirements:-  Will have minimum 3 years experience in a solicitors office and will ideally have knowledge of the following:-  Solicitors Accounts Rules Double Entry Book Keeping Bank Reconcilation Purchase Leger Management Reporting Client Account Ledger Office Account Ledger  Experience of using Practice Management software  Have an interest and aptitude for expanding his/her own knowledge  Have a mature, strong, confident, but diplomatic personality.    Be able to communicate at all levels and display patience in dealing with people/situations.  Be willing and able to use their own initiative   Readily shares information with othersSoftware Training : Product Specialist

Linetime are a Computer Software house specialising in software systems for the Legal profession.

We are looking for a person to join our Training Team, to train new and existing users on our ‘Liberate’ Case management, Debt Recovery and Accounting software.

Although the primary function of our Product Specialists is in training new and existing users the role is so much more than this. Motivated and enthusiastic Product Specialists are crucial to maintaining the excellent customer relationships we enjoy.

The Role

This is very much an interesting and varied ‘client facing’ role, the main duties of which combine training and customer care skills with a positive attitude to problem solving.

The role may also include involvement in the various aspects of the implementation of computerised systems, from Project Management, User Training and Support, through to post implementation reviews.

The training element of the position includes delivery of a standard suite of training courses generally to around 5 delegates. A classroom training approach is adopted with each delegate sat at their own PC with instruction and guidence being provided by the Trainer.

Some bespoke training and consultancy days are also undertaken outside of the standard training courses.

When not delivering training courses, which will either be held in our Leeds training centre or on client premises, the Product Specialist can expect to be involved in:

 The upkeep of existing Courseware
 Design and creation of new training courses and courseware
 Performance testing of existing and new software
 Telephone support to users during the implementation stage
 Assisting the sales team in pre-contractual product demonstrations

The Candidate

The ideal candidate will meet the following criteria:

 A high standard of personal presentation
 Excellent written and verbal communication skills
 Able to work on own initiative, but also as part of a team
 Good time management and organisational skills
 Have a mature, strong confident yet diplomatic personality
 Ability to deal confidently and patiently at all levels
 Exposure to, and knowledge of computer-based systems
 Clean Full UK driving licence
 Flexible and positive approach to duties and working hours
 An interest in self-development
 Be willing and able to travel and stay away from home as necessary
 Minimum of 2 years experience in a solicitors office with an in-depth knowledge of one or more of the following areas:
o Conveyancing
o Family/Matrimonial
o Litigation/Personal Injury
o Criminal
o Accounts
o Debt Recovery
o Trust & Probate
o Wills
o Commercial

Practice Management Product Specialist

Role : Working as part of the Linetime applications support team providing support to users of Linetime’s Practice Management software, via phone, email and face to face.

Prerequisites: A knowledge of solicitors legal accounting essential

Location: Yeadon - Leeds – with very occasional travel to client sites as required

MAIN RESPONSIBILITIES

Provide a support service to users of Linetime’s practice management software
Logging and progressing client calls
Fault Diagnostics
Production of documentation, e.g. release notes, functional requirements
Product Testing
Data updates and corrections.
Deliver to SLA's agreed with Linetime’s clients
Ability to understand client’s requirements and advise accordingly
Provide guidance on the PM functionality to the programming team as and when required
Provide pre sales demonstrations of Linetime’s software as and when required
Providing support for development of new/existing systems/project work
Training new and existing clients as and when required
Assistance with database conversions
Working on ad-hoc projects, according to client’s requirements

PERSON SPECIFICATION

Our ideal candidate would be based on the following requirements:-

Will have minimum 3 years experience in a solicitors office and will ideally have knowledge of the following:-

Solicitors Accounts Rules
Double Entry Book Keeping
Bank Reconcilation
Purchase Leger
Management Reporting
Client Account Ledger
Office Account Ledger

Experience of using Practice Management software
Have an interest and aptitude for expanding his/her own knowledge
Have a mature, strong, confident, but diplomatic personality.
Be able to communicate at all levels and display patience in dealing with people/situations.
Be willing and able to use their own initiative
Readily shares information with others