Technical Support Specialist required

Technical Support Specialist requiredLinetime require a Technical Support Specialist to enhance the expertise of our Technical Support team.

Day to Day duties and technical skills required.

Provide 1st, 2nd and 3rd line Technical support directly to end users, IT Departments and through third party software and hardware suppliers on technical issues arising through the use of Linetime’s extensive legal software portfolio. Exclusively Microsoft based Linetime’s software is supported on the minimum base versions of server; SQL 2008R2, Windows Server 2008, Exchange Server 2010 and Office 2010. Microsoft Certifications are especially welcome. In depth knowledge of Windows 7, 8 and 10 is also essential. The successful candidate will be expected to associate their Microsoft ID with Linetime and underpin our Partner Certification(s) and/or undertake further Microsoft Certification should the need arise. Linetime are currently a Microsoft Gold Partner. Any experience with Microsoft Azure would be extremely beneficial. Experience of providing perimeter security services for Firewalls, mail filtering, web filtering and anti-virus is essential. Linetime are currently a Panda Security and Mimecast partner.

A good working knowledge of Server and Desktop hardware is essential and any manufacturer certifications would be considered a distinct advantage.

In depth knowledge of general networking to include fixed WAN links, ADSL, VPN, LAN and associated hardware, preferably Cisco, is also essential.

Working knowledge of virtualisation (VMware) and SAN technologies would be beneficial to the successful applicant.

Any knowledge of Microsoft SQL programming, VB Scripting (Macros) and VB6 or VB .Net would also be extremely beneficial, but not essential.

Travel to customer sites, including the occasional overnight stay, may be required. This is to undertake support duties, consultancy, server installation/migration and occasional disaster recovery.

Salary is negotiable (depending on experience) for the right candidate. There is an existing Bonus scheme and occasional overtime for working unsocial hours and weekends.