Jackson Boyd choose Linetime Liberate to enhance client service delivery

Jackson Boyd choose Linetime Liberate to enhance client service deliveryJackson Boyd, one of Scotland’s leading litigation law firms specialising in personal injury, employment law and dispute resolution, have selected Linetime Liberate as its new integrated platform to support all aspects of client service delivery. Jackson Boyd prides itself in providing compassionate, personalised services tailored to each client ensuring that all aspects of a case are handled quickly and efficiently. As we continue to strive to provide a highly efficient, client-centric service, we recognised that our core IT systems needed to evolve to support all aspects of our service delivery. In reviewing our options to support our strategic goals, Linetime Liberate offered a one stop solution to support all of our current and future requirements.

Alan Macdonald, Managing Partner “We carried out an extensive review of the practice and case management support systems which we considered could enhance the service we offer to our clients. Having in excess of 70 client facing staff members, it was of great importance that the system we chose would improve the user experience for our team, which would in turn result in them delivering an improved service to our clients. We were very impressed with Linetime, their knowledge of our firm, and ultimately with the Liberate system. Our partnership with Linetime will enable us to develop our processes and improve our case handling capabilities, with our clients being the main beneficiaries of our investment.”