Howard Kennedy invest in client service with Linetime

London law firm Howard Kennedy has undergone a significant transition in the last two years. Having successfully merged three firms during that period, the firm has now relocated from three offices in the West End to stunning new premises in 2015 at No.1 London Bridge.

The Howard Kennedy real estate team is one of the largest in London advising on all aspects of residential and commercial property for clients including occupiers, developers, investors and entrepreneurs.

The firm has built a strong portfolio of high level London based matters handled by their residential and plot sales team. The success of this team identified a need to provide additional systems support to ensure that quality levels and client service were maintained as the department expanded. The Howard Kennedy client service team and IT set out to research both the option of a bespoke solution and to review what was available in the Legal IT sector to service the plot sales team. The firm's current case management systems did not have the specialist support necessary to support the team and their clients. A bespoke option was identified as a risk having no proven track record and due to its bespoke nature it would be cost prohibitive and would have a significant delay on implementation.

“We attended the British Legal Technology Forum at Old Billingsgate and discussed our requirements with a number of Legal IT software vendors” said Clive Knott, Howard Kennedy IT Director. “It quickly became apparent one supplier had a case management system that would meet the brief.”

The firm decided to take a closer look and after a series of demonstrations and requirements review the firm took the decision to implement Linetime’s Liberate case management system. The system has a proven track record supporting real estate plot teams in a number of leading firms. For Howard Kennedy this removed any risk as presented by a bespoke system and allowed for a much more aggressive implementation schedule than would have otherwise been possible.

Howard Kennedy will initially use Linetime’s Liberate system to manage all aspects of developments, associated plots and associated documents and milestones.

Once the core workflows have been implemented the Howard Kennedy team are looking forward to a second phase. This will see further efficiency gains as a result of integrating the Liberate case management system with the existing Elite practice management. The firm’s clients will also further benefit as the second phase will see the implementation of Linetime’s client portal software allowing clients to access their own cases, case histories and associated documentation.