Coltman Warner Cranston LLP - Investing in Technology to Underpin Expansion

Coltman Warner Cranston LLP specialise in debt recovery, litigation and insolvency for commercial clients. Their clients range from Bluechip companies to SME’s. Their expanding practice was recently voted one of the top Midlands debt recovery firms for the third year running, in both Chambers and Legal 500 Legal Directories.

To maintain and support their continuing expansion, the firm identified the need for a proven debt recovery system with the ability to meet their sophisticated requirements. Their existing solution that had served them well no longer had “the legs” to support the business’s expansion plans.

Darren Davoile, Debt Recovery Manager, stated “We identified that in order to stay ahead of our competitors we need to provide the sophisticated management information clients required and that we had to meet a differing billing requirement. We selected Linetime as their reporting tools more than met our requirements and their billing systems provided the flexibility we simply could not find elsewhere – plus their debt recovery system is the acknowledged leader in our area of work”.

Coltmans have now gone live with Linetime’s DebtimeSQL system. The sophisticated workflows within the system provides a high degree of automation ensuring the business is able to offer competitive services, while retaining the personal service which the clients require.

Darren Davoile stated “In the time we have taken the system live we have already seen significant benefits. Our clients are provided with detailed billing information, which itemises all the firm’s fees. From a business perspective, the tight workflows ensure our quality levels are maintained with the system monitoring and progressing work in line with our defined business processes. From a management perspective, we now have greater visibility of user’s workloads which can be easily adjusted to maximise efficiency and cost effectiveness for clients”.